ONLINE ORDERING
What is the minimum amount for an online order?
The minimum order is $50 for all online orders.
What payment methods do you accept?
We accept all standard Shopify payment methods, including credit cards, Shopify Pay, and Apple Pay.
How can I change or cancel my order?
You can modify or cancel your order the same business day by contacting us by phone at (514) 528-7533 or by e-mail at info@1642.ca.
Will my order be confirmed immediately?
Yes, you will receive an e-mail confirmation as soon as your order is placed.
DELIVERY
What are your delivery zones?
We deliver in the Toronto-Montreal-Quebec corridor. Use our postal code checker at the bottom of this page to confirm if we deliver to your area.
What are the delivery times?
Orders are processed Mondays and Thursdays at 6:00 am, with delivery on Tuesdays and Fridays. Accessories can take from 3 to 7 working days. Out-of-stock products may take longer.
How does your premium delivery service work?
Our service includes delivery to your door, real-time order tracking, SMS notifications on pick-up, and a confirmation photo on delivery.
What are the delivery costs?
Shipping is free on orders of $100 or more. For orders below that, shipping starts at $9.95, depending on your region.
PRODUCTS
How do I store my products?
Ideal storage temperature is between 4°C and 25°C.
What is the shelf life?
The best-before date is indicated on each product. For optimum quality, we recommend that you consume our products before this date.
Is there a difference between bottles and cans?
The contents are similar, but to maintain an optimum level of carbonation in our 355ml cans, we have to use preservatives. Our glass bottles (275ml and 750ml) do not contain preservatives, as glass is naturally better at preserving carbonation.
How does the setpoint work?
The deposit is automatically added to your bill: $0.10 for cans and $0.25 for glass bottles of 500 ml or more. It will be refunded when empty containers are returned to a participating retailer.
GENERAL INFORMATION
Where can I find your products in store?
Consult our point-of-sale locator to find the retailer nearest you.
I'm a retailer/restorer, how can I order your products?
For all business-to-business (B2B) inquiries, contact us directly by phone or e-mail to set up personalized arrangements.
What is your return policy?
All our sales are final. However, if you receive a defective or expired product, please contact us within 3 days of delivery and we will send you a new product free of charge.
Can't find the answer to your question?
Send us an e-mail at info@1642.ca explaining your situation, and our Customer Service team will get back to you as soon as possible. Don't forget to include your order number (if you have one).